Went into my favorite Starbucks today. I worked there a few years ago, when I returned to the company after a small leave. I returned as a part-time barista after being a manager for 13 years. It is a great little store, in a great neighborhood.
BUT... the store is not (according to the manager) performing as well as it should. They are currently number 94 out of 95 stores.
I can tell you one reason... today, I went in and purchased a Grande Americano and a Cheese Danish, warmed please.
Do you want to know what it cost me? $1.38 or something really close to that. Why? The manager likes me, and gave me his discount. Now, I always try to refuse, but he just waves his hand and ignores me. The problem is, several of his shift supervisors do the same thing, and a couple of the baristas too. Now, if they are doing it for me, they MUST be doing it for others. These things add up, not to mention, it just isn't the right thing to do...Sigh...